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PRH Champions: Caring for people runs in the family

PRH Champions: Caring for people runs in the family
Penticton Regional Hospital Clinical Operations Manager Anne Morgenstern inside a new care area at the PRH emergency department.

To say Anne Morgenstern has a strong connection to health-care in Penticton might be putting it a bit lightly.

Currently the Clinical Operations Manager in the PRH emergency department, Anne comes from a family of health-care professionals. Her late mother enjoyed a 30 year nursing career, which included a stint working together with her daughter at PRH when Anne was a student nurse. Her father’s side of the family were all born in Penticton, including Anne.

Where to get care in Penticton

If you need to see a physician within 24 to 48 hours for urgent care, please contact your family physician or nurse practitioner. If you do not have a primary care provider, or your regular care provider is unavailable, you can contact the Penticton Urgent and Primary Care Centre, located at 101-437 Martin St., at 250-770-3696 for an appointment.

There are other options available:

• Apple Plaza Walk-In – 1848 Main St. – 250-493-5228
• Peach City Medical – 2111 Main St. – 250-276-5050
• Summerland After Hours Clinic – 200-13009 Rosedale Ave. – 250-404-4242

If you require Aboriginal services, please contact:

Snxastwilxtn Centre – 198 Outma Sqilx’w Pl. – 250-493-7799
• Ooknakane Friendship Centre – 146 Ellis St. – 250-490-3404

Do you need a family doctor or nurse practitioner?

• Register online for the South Okanagan Patient Attachment List.

And there was that time when she was six and ended up at PRH after a scuffle with her brother resulted in a severed finger and a trip to the emergency department.

“I remember quite clearly as a six-year-old being in the ED which was three stretchers at the time,” says Anne. “Where we have come since then is quite remarkable. We have slowly expanded, but this particular expansion is going to be amazing. So many things are going to improve, especially when you are talking about patient safety and patient confidentiality.”

The current expansion is part of a major renovation in the PRH emergency department that is Phase 2 of the David E. Kampe Tower project. Renovations are ongoing in the PRH emergency department, along with the pharmacy and the material stores area at PRH.

The emergency is getting the most significant upgrade, and will nearly triple in size upon completion.

A new exam room at the Penticton Regional Hospital Emergency Department.

“It’s a big increase in the amount of space we will have and that affects all spaces of the ED,” says Anne. “There will be more room for waiting when patients enter the lobby. We’ve worked really hard to gain some efficiencies for patients so they aren’t moving from spot to spot. Each treatment area is a room with a door which improves privacy and enhances infection prevention and control. We’ve added some more comfortable chairs in areas for minor treatment and some recliners which will add to patient comfort.”

The emergency department renovation is complex and is taking place in phases to allow for the department to remain open. Another new area is opening at the end of April, however patients may find longer wait times than expected as certain areas need to close to allow renovations to take place.

The complexity of the project has meant staff have had to be nimble, keeping patient care front and centre while work has gone on.

“I can’t say enough about my team,” says Anne. “When we got into the meat and potatoes of the renovation, we were squeezed with construction all around us. On top of that, we are dealing with the COVID-19 pandemic. There isn’t a day that goes by that staff don’t have to face new challenges. I’m so proud of the patience and resilience of everyone involved. And in the end, patient care is going to be enhanced so we have our eyes on the prize.”

A new waiting room in the new emergency department at Penticton Regional Hospital.

While the renovation is underway, people who need emergency care should still attend the department.

However, if you need to see a physician within 24 to 48 hours for urgent care, please contact your family physician or nurse practitioner. If you do not have a primary care provider, or your regular care provider is unavailable, you can call the Penticton Urgent and Primary Care Centre, located at 101-437 Martin St., at 250-770-3696 for an appointment.

Other options for care include local walk-in clinics:

• Apple Plaza Walk-In – 1848 Main St. – 250-493-5228
• Peach City Medical – 2111 Main St. – 250-276-5050
• Summerland After Hours Clinic – 200-13009 Rosedale Ave. – 250-404-4242

If you require Aboriginal services, please contact:

• Snxastwilxtn Centre – 198 Outma Sqilx’w Pl. – 250-493-7799
• Ooknakane Friendship Centre – 146 Ellis St. – 250-490-3404
Do you need a family doctor or nurse practitioner?

• Register online for the South Okanagan Patient Attachment List.