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Service changes

Service changes

Regular operations of many Interior Health programs, services and sites have been impacted by COVID-19.

Please call ahead if you are unsure about a previously scheduled appointment. Phone numbers for Interior Health locations are available on our Find Us page.

Visiting one of our Labs?

Coming soon! Interior Health outpatient labs have initiated a new online booking system and regional call centre for lab appointments. Check the launch schedule to see when the online booking system and call centre will be available in your community.

Please check IH Laboratory Temporary Hours for more details including temporary hours of operation and contact information.

For your visit, please note the following safety measures are in effect:

Masks:   It is recommended that patients bring a mask to wear and follow physical distancing requirements.
Caregiver Support: A limit of one caregiver to accompany the patient into the laboratory if required.
Patient Screening Navigators: Prior to entering the waiting area, all visitors will be asked to answer a series of health questions related to COVID-19.
Physical Distancing: The number of people in the waiting room may be limited to ensure appropriate physical distancing is maintained.

To ensure your safety, multiple Interior Health labs have introduced a temporary booking system for blood collections. Please check the IH Laboratory Temporary Hours to find out if your local lab is booking appointments.

For your visit, please note the following safety measures are in effect:

Masks: Patients are encouraged to wear their own mask and physically distance themselves two metres from others.
Caregiver Support: A limit of one caregiver to accompany the patient into the laboratory if required.
Vulnerable and Immunocompromised Patients: We have taken steps to ensure these patients are safe by providing them with a medical grade mask, isolating them, and expediting their service.
Patient Screening Navigators: Prior to entering the waiting area, all visitors will be asked to answer a series of health questions related to COVID-19.
Physical Distancing: The number of people in the waiting room may be limited to ensure appropriate physical distancing is maintained. Patients who are assessed as having no symptoms or risk of illness will be able to enter the waiting area dependent on space availability.

Please note: Interior Health laboratories continue to experience high patient volumes and ongoing staffing shortages. We apologize for any delays and appreciate your patience as we actively recruit additional lab professionals and work towards a new patient self-scheduling  system.

Need an x-ray?

If you currently have a requisition for an x-ray, call your local hospital or health centre for further information. Find a service near you. Don’t forget to plan ahead – read how you can ensure your safety in the medical imaging department.