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Hospital visitor information

Hospital visitor information

Please note that masks are still required at all health-care facilities in B.C., even as they are no longer required in other public indoor settings. Health-care facilities are different than other public settings because people in care may be at higher risk of respiratory illness and other communicable diseases.

Please help us keep our health-care facilities safe by wearing a mask when you visit. If you do not have a mask, our staff will provide you with one.


Visiting a loved one in hospital

The province continues to restrict visitations to ensure protection against the spread of COVID-19 in our health-care communities. We empathize with all families who have loved ones in care, and we support essential visits at all our facilities.

Visiting hours for essential visitors at our hospitals are 10:00 a.m – 7:00 p.m. 

Each patient may accept one essential visitor per day, except for palliative or End of Life care. Patients in the Perinatal unit, neonatal Intensive Care Unit (ICU), and Inpatient Pediatric areas may have two essential visitors. Patients who need emergency care may have a support person (for example, a child, a person with mobility challenges, or a person who cannot self-advocate). 

Aboriginal patients and their families may wish to connect with one of our Aboriginal Patient Navigators (APN) as a resource and support in providing culturally safe care. 

What can you expect at an essential visit?

Essential visitors are screened prior to every visit and must meet these requirements:

  • No sickness or symptoms of COVID-19
  • Not tested positive for COVID-19 or been in contact with a person infected with COVID-19 in the past 14 days.
  • Perform hand hygiene, respiratory etiquette, and physical distancing, as instructed.
  • Take on and off any required Personal Protective Equipment (PPE), as instructed.
  • Go directly to the patient’s location and exit the site directly after the visit.
  • Please bring and wear a clean, non-medical face mask or covering in our facilities when unable to maintain a physical distance of two metres.

If you need assistance or have concerns please contact the number listed on the Visitor Policy posted at hospital entrances. 

If you feel your situation warrants an essential visit, please discuss your request with your loved one’s care team. The care team will balance your request with the needs of the patient or client, along with the infection prevention and control requirements of the other people in care. If your visit is not deemed essential, you may speak with an administrator or administrator on call for an immediate review of the decision. Family and visitors can request a formal review of a decision through the Patient Care Quality Office.

These guidelines are based on the B.C. Ministry of Health’s policy.